Once again, an ignorant rep misleads a new seller. That`s not true. Seller assistance (phone people) have no idea too often. These issues are resolved by written help to the seller and by the seller (which are just emails). If you read the seller`s help, it is specifically said tracing is not enough to prove delivery to a buyer and atoz claims with only the follow-up will be found in favor of the buyer. S-2.2 Returns and refunds. For all your products that are not satisfied with Fulfilment by Amazon, you accept and process returns, refunds and adjustments in accordance with these terms of service and Amazon`s refund rules published at the time of order, and we can inform customers that these policies apply to your products. You determine and calculate the amount of all refunds and adjustments (including all taxes, shipping and processing fees or any other fees) or any other amount you have to pay to customers in connection with your transactions, with a function that we activate on your behalf. This feature can be modified or regulated by us at any time without notice and is subject to program guidelines and under this Business Solutions agreement. They`re shipping all these payments to Amazon. We will provide such payments to the customer (which may be in the same form of payment as the one originally used to purchase your product) and you will refund all the sums paid. For all your products that are filled with Fulfilment by Amazon, the Amazon refund rules that you will follow at the time of the respective order apply.

You will immediately make refunds and adjustments that you must make available in accordance with Amazon`s current refund rules and in accordance with the legal provisions, but no later than thirty (30) calendar days after the commitment. For payments to the customer (which may be in the same payment method as the one originally used to purchase your product), you authorize us to make these payments or payments from your balance available on the node account (as defined in section S-5). In the event that your balance in the node account is not sufficient to process the refund request, we will process on your behalf the amounts due to the customer and you will refund all the sums paid. “Seller Agreement” refers to the terms of sale of Amazon Service, any successor to any of these agreements or similar agreements (as established by Amazon) between you and us, which allows you to list and sell products through Amazon`s website.